Piko Terms and Conditions – The Complete Guide for Members

Piko (under the domain "piko.bio") is an online gaming platform offering casino games, slots, Sports Betting, and live gaming services to users in Bangladesh. These Terms and Conditions form a legally binding agreement between piko and its members.

Definitions of key terms used in this document:

• "piko" or "we" – The piko.bio platform and its operating entity.
• "Member" or "you" – Any individual registered on piko.
• "Platform" – The piko.bio website and all its services.
• "Account" – A member's personal gaming account.
• "Balance" – The total of real money and bonus funds held in an account.
• "Wagering" – The wagering requirement that must be met before bonus funds can be withdrawn.
• "KYC" – Know Your Customer, the identity verification process.

The following requirements must be met to open an account and play on piko:

• You must be 18 years of age or older. This platform is strictly off-limits to minors.
• You must not be a resident of any region or country where online gaming is prohibited by law.
• All information provided at registration must be complete, accurate, and truthful.
• Each person may only open one account.
• You must use a mobile number and payment method registered in your own name.

If false information is provided during registration, piko reserves the right to suspend or terminate the account at any time. Any balance associated with such an account may be forfeited.

Keeping your piko account secure is entirely your responsibility. Please keep the following in mind:

• Never share your login credentials (username and password) with anyone.
• Use a strong password and update it regularly.
• If you notice any suspicious activity on your account, contact our support team immediately.
• The member is solely responsible for all activity carried out on their account.
• Transferring or selling your account to another person is prohibited.

Piko may request KYC verification at any time. This typically requires a copy of your national ID or passport and proof of payment method. Withdrawals may be temporarily held until verification is complete.

The following payment methods are currently supported on piko:

• bKash – Minimum deposit BDT 100
• Nagad – Minimum deposit BDT 100
• Rocket – Minimum deposit BDT 100

Please keep the following in mind when making a deposit:

• Deposits must be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and will be returned.
• Deposits are usually credited to your account instantly. If the balance does not reflect within 30 minutes, please contact support.
• There is no maximum deposit limit, though large transactions may require additional verification.

The following conditions apply when withdrawing winnings:

• The minimum withdrawal amount is BDT 500.
• Withdrawals must be made to the same payment method used for the original deposit.
• Withdrawals will not be processed until KYC verification is complete.
• Withdrawal requests are typically processed within 15–30 minutes.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Your daily withdrawal limit depends on your account level.

Piko reserves the right to temporarily hold withdrawals on suspicious transactions and conduct additional verification. This process may take up to 7 business days.

Piko offers a variety of bonuses and promotions. Each bonus comes with its own specific terms. General bonus policy:

• The welcome bonus is available on the first deposit only and can be claimed once per member.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the specified wagering requirements are fulfilled.
• Wagering requirements are generally 15–35x the deposit plus bonus amount, as specified in each offer.
• Bonuses have a limited validity period; any unused bonus will be forfeited upon expiry.
• Some games do not contribute, or only partially contribute, toward bonus wagering requirements.
• It may not be possible to have multiple bonuses active at the same time.

The following rules apply when playing on piko:

• All game outcomes are determined by an RNG (Random Number Generator), which is regularly audited by a third party.
• The RTP (Return to Player) rate for each game is clearly stated in the game information section.
• If a technical error causes an abnormal game result, piko reserves the right to void that round and refund the wager.
• Piko is not liable for any game losses resulting from loss of internet connection.
• In live games, the dealer's decision is considered final.

For Sports Betting, if an event is cancelled or postponed, wagers will be refunded or settled according to the applicable rules.

The following activities are strictly prohibited on piko and may result in account termination and balance forfeiture:

• Creating multiple accounts or using another person's account.
• Manipulating the bonus system or attempting to exploit bonuses.
• Attempting to commit fraud or initiate chargebacks through the payment process.
• Using software or bots to influence game outcomes.
• Using the platform for money laundering or processing illegal funds.
• Harassing other members or engaging in inappropriate behavior.
• Unauthorized use of piko's brand or trademarks.

Piko believes gaming should be fun, not stressful. We encourage all members to enjoy games responsibly.

• You can set a deposit limit on your account at any time.
• You can temporarily or permanently exclude yourself from the platform using the self-exclusion option.
• If you feel that gaming is having a negative impact on your life, please reach out to our support team.
• Avoid playing with borrowed money.
• Keep your emotions in check while playing.

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

Piko takes the protection of your personal information seriously. Any data we collect is used solely for providing our services, preventing fraud, and meeting legal obligations.

• Your information is never sold to third parties.
• Limited information may be shared with trusted partners for security verification purposes.
• Information may be disclosed upon instruction from legal authorities.
• To read our full Privacy Policy Privacy Policy Visit the page.

You may request to close your account at any time. Before closing, please ensure:

• All withdrawable balance in the account has been withdrawn.
• No active bonuses or pending transactions.

Piko may close or suspend any account for the following reasons:

• Breach of these Terms and Conditions.
• Evidence of fraudulent activity or cheating.
• Extended inactivity (more than 12 months).
• Legal obligations.

Piko strives to deliver the highest quality service, but our liability is limited in the following areas:

• Losses caused by internet outages or third-party technical issues.
• If your account credentials are compromised due to your own negligence.
• If a game is interrupted due to an unexpected technical error (in which case the bet will be refunded).
• In the event of service disruption due to external causes (such as natural disasters or government directives).

Piko reserves the right to update these Terms and Conditions at any time. When changes are made:

• Members will be notified by email or platform notification before significant changes take effect.
• Updated terms will be posted on this page along with the effective date.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you object to the updated terms, you may request to close your account.

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• Live Chat: Click the live chat button on any page of the platform. Support is available 24/7 in Bengali.
• Email: [email protected]
• Response Time: Live chat responses are immediate; email responses are typically within 24 hours.